Ever get the feeling that no one wants to communicate in the world anymore?

I've been trying to get a hold of the insurance guy so I can finally get my car fixed before classes start again next week. All I keep getting is his voicemail and unreturned messages that I've left regarding the situation.

Then I thought ... in a customer service related business such as insurance claims ... this sure is an impersonal way
to keep in contact with customers. How many people are on voicemail these days? Seems like every business/company uses some sort of voicemail or the infamous 'press the #' method for customer service. Whatever happened to personalized attention/conversations? Call me crazy but I prefer a simple hello anyday.